At Cheap Golf Apparel Store, we want you to be completely satisfied with your golf equipment purchase. If for any reason you’re not happy with your items, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Our Return Policy

We accept returns and exchanges for most golf products, provided they are:

  • In original, unused condition with all tags attached
  • In the original packaging
  • Accompanied by proof of purchase

Important: For hygiene reasons, we cannot accept returns or exchanges on golf shoes (including Junior Golf Shoes and Ladies Golf Shoes) and golf shoe spikes unless they are faulty or not as described.

How to Return or Exchange an Item

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include the following information:
    • Your order number
    • The item(s) you wish to return/exchange
    • The reason for return/exchange
    • Whether you prefer a refund or exchange
  2. Wait for Approval: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Package Your Item: Securely pack the item(s) in their original packaging, including all tags and accessories.
  4. Ship Your Return: Send the package to our UK warehouse at:
    Cheap Golf Apparel Store Returns
    38 Cornwall St
    Birmingham, GB B2D 2HI

    Note: Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

  5. Processing: Once we receive and inspect your return, we’ll process your refund or exchange within 5 business days.

Return/Exchange Request Template

To make your return request easier, you may use this template:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Cheap Golf Apparel Store Team, I would like to request a [return/exchange] for my recent order #[Your Order Number], placed on [Order Date]. Item(s) for return/exchange: – [Product Name] – [Size/Color if applicable] – [Quantity] Reason for return/exchange: [Please specify] I would prefer: [Refund to original payment method / Exchange for (specify product)] Please let me know the next steps to complete this process. Best regards, [Your Full Name] [Your Contact Information]

Refund Information

Once your return is approved and processed:

  • Timing: Refunds will be issued to your original payment method within 5-7 business days after we receive your return.
  • Method: Refunds will be processed through the same payment method used for the original purchase (Visa, MasterCard, JCB, or PayPal).
  • Amount: You will receive a refund for the product price minus any original shipping costs (unless the return is due to our error).

Exchange Information

For exchanges:

  • We will ship your replacement item once we receive and process your return.
  • If the exchange item is of higher value, you’ll need to pay the difference.
  • If the exchange item is of lower value, we’ll refund the difference.
  • Standard shipping rates apply for exchange shipments unless the original return was due to our error.

International Returns

For customers outside the UK:

  • Please clearly mark the package as “RETURNED GOODS” to avoid customs charges.
  • We recommend using a trackable shipping method as we cannot be responsible for items lost in transit.
  • Original shipping costs are non-refundable for international orders.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us immediately at [email protected] with photos of the issue.
  • We’ll arrange for a free return shipping label and expedite your replacement or refund.

If you have any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected].

Happy golfing!
The Cheap Golf Apparel Store Team